Official Policies & Procedures
Welcome to Lincoln Square Theater! We’re committed to providing every guest with a safe, enjoyable, and memorable experience. Please review our policies before attending an event.
Ticketing & Sales
Tickets • Box Office • Purchases
Tickets are non-refundable once purchased. Refunds are only offered if an event is fully canceled and not rescheduled.
Lincoln Square Theater tickets are sold exclusively through Etix and our official box office. Tickets purchased from any other source (including third-party resale sites, scalpers, or unauthorized outlets) will not be honored for entry. The theater is not responsible for lost funds or fraudulent tickets purchased elsewhere.
All advertised prices include base ticket cost. Processing or handling fees may apply and will be disclosed at checkout.
Tickets are valid only for the date and event listed. Do not attempt to duplicate or resell tickets fraudulently.
Our box office is open on weekdays from
8 AM to 10 PM and extended
hours on event days until showtime.
217-454-4583
Event Times & Admission
Arrival • Doors • Late Seating
Start Times
Doors open approximately 60–90 minutes before the scheduled start time. Please arrive early to allow for bag checks and seating.
Late Seating
Late arrivals may be held in the lobby until an appropriate break in the performance.
Seating
Seating • Accessibility
Reserved vs. General Admission
Reserved seating must be respected.
Accessible Seating
ADA-compliant seating is available. Please contact our box office in advance for special accommodations.
Service Animals
Accessibility • Guest Safety
Permitted Animals
Only service animals that are individually trained to perform tasks for a person with a disability are allowed. Emotional support animals, comfort animals, and pets do not qualify as service animals and are not permitted.
Behavior Expectations
Service animals must remain on a leash or harness and under the handler’s control at all times. If a service animal becomes disruptive or poses a threat to others, the owner and animal may be asked to leave.
Seating Arrangements
Accessible seating areas can accommodate service animals. Please contact the box office ahead of your visit so we can ensure appropriate space is available.
Bag & Prohibited Items
Security • Entry Requirements
Before You Enter
Please review our prohibited items policy before arriving. These requirements help us maintain a safe and comfortable environment for all guests.
Bag Checks
All bags are subject to search. Small purses, clear totes, or diaper bags are permitted.
Prohibited Items
No large backpacks, outside food or drink, professional cameras, audio/video recording devices, fireworks, drones, or other disruptive items are allowed.
Weapons
Absolutely no weapons of any kind, including firearms (even with a valid concealed carry permit), knives, or pepper spray are permitted on the property. This policy is strictly enforced in compliance with Illinois law.
Policies That Help Keep Lincoln Square Theater Safe
The following policies help protect our guests, performers, staff, and the historic theater environment. Please review these guidelines before attending an event.
Weapons Policy
Expanded Safety Policy
No Weapons Are Permitted on the Premises
No firearms, knives, explosives, or weapons are allowed on the premises under any circumstances.
- This applies to all guests, including those with valid concealed carry permits.
- Clear “No Weapons” signs are posted at all entrances.
- Violators may face removal from the property.
- Tickets may be revoked and possible legal action may be taken.
Authorized Personnel
This restriction does not apply to on-duty or off-duty law enforcement officers, licensed security personnel contracted by the theater, or any other individual specifically authorized by theater management when their presence with a weapon is deemed necessary for the safety and security of patrons, performers, and staff.
Please contact management in advance to obtain approval for concealed carry.
217-454-4583Customer Data Privacy
Protecting Our Guests
Your Information Matters
Customer Data Privacy Policy
Our Commitment
At the Lincoln Square Theater, we respect and protect the personal information of our guests.
How Data Is Used
Customer data collected through ticket purchases— including names, email addresses, and phone numbers—is used only for ticketing, event communication, and approved venue-related purposes.
No Sale or Distribution
Lincoln Square Theater does not sell, share, or distribute customer contact information to third parties, including event renters or promoters.
Guest Trust
This policy is in place to comply with data privacy laws and to protect the trust of our guests.
Original Purpose
Customer information may only be used for the purpose for which it was originally collected and cannot be repurposed or shared without proper consent.
Approved Marketing
Event organizers are welcome to work with the venue on approved marketing efforts through appropriate and compliant channels.
Smile — You Are at Lincoln Square Theater
Photography and video recording may take place during today's event. By entering the Lincoln Square Theater, you consent to the use of your image, likeness and voice in photographs and recording for marketing, promotional, advertising, broadcast, and social media purposes. No compensation will be provided for such use.
We Are Glad You Are Here.
Thank you for visiting Lincoln Square Theater.
Please follow these policies so everyone can enjoy
a safe, welcoming, and memorable experience.
Enjoy the show!